FAQ

HOW TO PURCHASE ONLINE?
Hi, first time shopping at Lolliestory?

Welcome, you can start by choosing the product on category and contact us for further confirmation.

IS IT POSSIBLE TO GET NOTIFIED WHEN AN ITEM IS BACK IN STOCK? I REALLY WANT TO BUY IT.
Yes, we are here to help you!

Keep your eyes on our social media feeds and stories, we will post and inform our beloved followers on any item that is back in stock or contact our team if we do have the item that you are looking for. 

HOW DO I KNOW WHICH SIZE IS RIGHT FOR ME?
Please read carefully our product description and make sure that you already know the size of your bust-waist-hip. Moreover, keep in mind that the patterns in one clothing item may not be the same to another item.

HOW LONG WILL IT TAKE FOR ME TO GET MY PACKAGE? I AM TOO EXCITED WITH MY PURCHASE.
This will vary on your delivery method preference. However, when you have finalized your order, make the payment, and completed the transaction by confirming your payment, your order will be processed as soon as possible on the same day of your purchase or on the next business day.

WHAT IF MY PACKAGE HAS NOT YET ARRIVED?
Please stay calm and don’t worry if you haven’t received your package from us yet. Please do contact us with the details of your order. Our team will happily assist and ensure that you will get our immediate response to make sure that the package reaches you soon.

IS MY ORDER ELIGIBLE FOR RETURN?

In order to return your items, it must be in original condition : unwashed, unworn, unaltered and unscented. Return within 3 days from the date the items received after confirming with us. For hygiene reasons we do not accept any returns on mask. 

 

Please keep in mind the Lollie team reserve the rights to reject any return or refund if the product doesn't meet above condition. For more information please head on to the Return & Exchange page.

WHAT IF I DIDN'T RECIEVE THE CORRECT PRODUCT?

If your order has missing item(s) or contains incorrect item(s), please contact our team within 3 days from the date the items received. 

BE THE FIRST TO KNOW

NEED ASSISTANCE?

add our contact

Line1 : @Lolliestory
Line2 : @Lolliestory2

Whatsapp : 0817 192 112

Instagram : @lolliestory_official

Shopee : lolliestory_official

Bandung City, West Java, Indonesia