Return & Exchange Policy

If you receive any defective/faulty Item(s) :

 

   - All exchanges have to be mailed back to us within 3 days from the day the parcel was received by customers after confirming with us. Failing in do so, all exchanges request will be dully rejected.

   - Please take a snapshot of the defect with descriptions and forward the snapshot to info@lolliestories.com prior to mailing it back to us.

   - Once you received a confirmation from us via email exchanges, faulty items have to be mailed back to us within 3 working days. 

   - Exchanges will only be done if the item is still in its original conditions (unworn, unwashed, unaltered, unscented) 

   - An exchange will be done if the item(s) sent to you is defect/ faulty*. Lolliestory will reimburse normal postage for the defect item(s) sent.

   - There is strictly no cash refund unless the exact same piece is Out of Stock.

   - There may be a 0.5”-1” difference in the published measurements as items are mass produced and not made to measure. Colors shown may deviate slightly on different screens as different monitors have different resolutions, In such cases, the variance may not be considered as defective.

   - Lolliestory will not accede to any exchange/refund request should you purchase our merchandise from any third party.

   - All Items bought during sales period or at a discounted price are not eligible for any cash refunds. 

 

If you received any Incorrect Item(s) : 

 

   - We apologize for sending you an incorrect item, please mail the incorrect item(s) to Lolliestory within 3 days from the day the parcel was received by customers after confirming with us.

   - Before you mail it back to us, please take a snapshot of the incorrect item(s) received and forward the snapshot to us at info@lolliestories.com We will reimburse the postage/shipping fees incurred.

   - An exchange will be done if the item(s) sent to you is incorrect. There is strictly no cash refund unless the exact same piece is Out of Stock and all exchanges will only be done if the item is still in its original conditions (unworn, unwashed, unaltered, unscented)

  -  Lolliestory will not accede to any exchange/refund request should you purchase our merchandise from any third party.

 

If you wish to make any Size / Color exchanges :

 

  -  Lolliestory strictly do not allow Size/Color exchanges. Hence, kindly make sure that you have chose the correct size and color before proceed to check out. This applies for both Regular and sales item(s).

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Line1 : @Lolliestory
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Whatsapp : 0817 192 112

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Bandung City, West Java, Indonesia